Latest Job Listing
Currently, we have two positions open. Please contact us to submit your resume.
Job Summary:
Tech Support
Primary Responsibility:
- Successfully supporting technology needs of commercial offices. Monitor and respond to support requests via ticket system/phone/in person on-call based schedule. Typical response time is 30 minutes followed up by a resolution or plan for a resolution within 2 hours.
- Provide onsite support in clients offices.
Secondary Responsibilities:
- In downtime calling and checking in with current clients to make sure they do not have any open issues. Reviewing their needs to make proactive suggestions.
- Responsible for post-proposal communication for both current and new clients.
- Manage intercompany communications between staff and update support documents/knowledge base.
- Plan/Manage customer IT projects such as server/network deployments.
Requirements:
- Experience in selling IT products & services
- Experience in managing Office365 / Google Workspace products.
- Knowledge and experience with Information Technology Support and/or Software that caters specifically to these Industries. (cPanel, Unifi etc.)
- Excellent Presentation and Communication skills – Speaking, Writing, Relaying information.
- Strong interpersonal and networking skills.
Job Type: Part/Full-time
Onboarding time:
- 30-90 Days
Job Types: Full-time, Part-time, Contract
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- High school or equivalent (Preferred)
Experience:
- IT support: 2 years (Preferred)
- Microsoft Windows Server: 3 years (Preferred)
- Office365 / Google Workspace management: 1 year (Preferred)
- Active Directory: 2 years (Preferred)
- Linux / Windows Server Management: 2 years (Preferred)
Ability to Commute:
- Bluffton, SC
- Hilton Head, SC
- Okatie, SC
Willingness to travel:
- 25% (Preferred)
Work Location: Multiple locations