cPanel blocking logins for WHM, cPanel and Webmail over an authentication vulnerability (Résolu)
  • Priorité - Critique
  • Concerne Autre - All cPanel Servers

  • This has been resolved! 
     
     
    Hello,

    Currently, a global block of cPanel servers are blocking logins for WHM, cPanel and Webmail over an authentication vulnerability. cPanel has released a patch and systems are being updated now. They will not lift the block until all services are confirmed patched/fixed. 
     
     
     

    Critical Authentication Vulnerability on cPanel/WHM

     
    An update has been posted
     
    The cPanel patch remains deployed across eligible systems, and network-level firewall restrictions for cPanel, WHM, webmail, and web disk ports are still in place at this time.

    The cPanel team is reconvening this morning to review overall progress, evaluate any remaining update exceptions, and determine the appropriate timing for safely removing these access restrictions.

    We will provide additional updates as soon as more information becomes available.

    We appreciate your continued patience as we work toward restoring full access. If you have any issues in the meantime, please contact our support team for assistance.
     

    Time posted

     
    Apr 29, 09:08 EDT
     
    Identified - Update: cPanel Patch Deployment Underway

    cPanel has released a patch to address the authentication vulnerability that was identified today. Our engineers are currently working on deploying this patch across eligible cPanel services.

    Once the patch is successfully applied, we will take the following actions:
    Remove the network-level firewall blocks:
    cPanel: 2082 / 2083
    WHM: 2086 / 2087
    Webmail: 2095 / 2096
    Web Disk: 2077 / 2078


    More information from cPanel is available here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

    We appreciate your continued patience as we complete these actions to restore full service. If you have any questions in the meantime, please contact us for assistance.
    Apr 28, 2026 - 17:57 EDT
    Update - cPanel has disclosed that the additional cPanel-provided services Webmail and Web Disk are impacted by this vulnerability.

    Out of an abundance of caution, and based on cPanel’s current recommendation, we are implementing temporary protective changes on servers hosted on our network.

    Temporary changes being implemented:
    -Blocking access to ports related to cPanel services:
    WHM: 2082 / 2083
    cPanel: 2086 / 2087
    Webmail: 2096 / 2097
    Web Disk: 2077 / 2078

    -Temporarily disabling cpsrvd, which is the web wrapper for cPanel web services.As a result, cPanel, WHM, Webmail, Web Disk, and related cPanel services will be inaccessible, including over Cloud VPN connections.

    These changes do not impact websites, email delivery, databases, or Apache functionality.

    Customers who normally access email through Webmail can still access email by using a mail client.

    These temporary restrictions will be reverted as soon as cPanel releases a patch addressing the critical vulnerabilities.

    Additional information from cPanel is available here:
    https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication

    If you have further questions or need assistance, please contact our Support team.
     

  • Date - 04/29/2026 05:23
  • Dernière mise à jour - 04/29/2026 16:50
Hargray / Sparklight Outage (Résolu)
  • Priorité - Critique
  • Concerne Système - Hargray / Sparklight

  • 2/3/25 - 9:53 EST

    Currently Hargray/Sparklight is down in most of the Beaufort aera. Reports of T-Mobile outage have been coming in as well. At this time we will need to wait for an update from Hargray/Sparklight. 

    https://www.islandpacket.com/news/business/article299656459.html

    Thank you.

  • Date - 02/03/2025 19:27
  • Dernière mise à jour - 02/06/2025 20:20
CS30 Servers Down (Résolu)
  • Priorité - Critique
  • Concerne Serveur - cs30

  • Hello, 

    We are working on an outage that just occurred on one of our cPanel web hosting servers. The CS30.customermsp.com server.

    Please stay tuned for updates while we urgently look at this issue. 

    Thank you

    UPDATE: 10:16 EST

    The problem has been located by the NOC and a fix is being worked on. Due to the complexity of the issue it will take time to restore all affected services. This is affecting about 30% of our web hosting clients and only those on the CS30 server. All others remain online. 

    UPDATE: 11:15 EST

    The problem has been linked to power damage to the RAID card on the CS30 server. The NOC is replacing the card now so we can start the raid rebuild/restore process.  

    UPDATE: 1:19 PM

    All hardware has been replaced and the restore process has been running for over an hour. Since the entire volume had to be rebuilt the restore all of the accounts are being restored from the backups. This process will likely take several more hours. 

    UPDATE: 3:21 PM

    We are at 60.25% of restoring the files from the backups to the rebuilt volume. Since there are many small and big websites being restored its not possible to give an exact ETA as it changes per account. 

    UPDATE: 4:51 PM

    We are at 81.61% of restoring the files from the backups to the rebuilt volume. Since there are many small and big websites being restored its not possible to give an exact ETA as it changes per account. 

    UPDATE:6:51 PM

    We are at 94.23% of restoring the files from the backups to the rebuilt volume. 

    UPDATE:7:21 PM 

    The CS30 server has been restored and back online!

    Thank you

     

  • Date - 10/24/2024 11:57
  • Dernière mise à jour - 10/24/2024 23:37
Hurricane Helene (Résolu)
  • Priorité - Critique
  • Concerne Système - Hargray / Sparklight

  • As many of our users are already aware of the aftermath of Hurricane Helene. Resulting in mass power and internet outages. Users may find that they have power but no internet or internet and no power. This looks like its going to take several days or longer for Hargray / Sparklight to repair. 

    We are here to help with any problems or offer assistance in any way possible. Please call us at 1-888-374-4632 or email us at support@barrettit.com. You can also open a ticket directly from our website barrettit.com

    Thank you!

     

  • Date - 09/30/2024 18:00
  • Dernière mise à jour - 10/07/2024 19:55
Hargray Outage - 9/23/24 - 10:43AM (Résolu)
  • Priorité - Critique
  • Concerne Système - Hargray

  • Hello, 

     

    On - 9/23/24 - 10:43AM Hargray has suffered an massive outage affecting almost all customers in the Beaufort, Hilton Head and Bluffton area. After bout 9 hours their systems have been restored. Several fiber lines were cut but since have been repaired. 

     

    Thank You

     

  • Date - 09/23/2024 15:06 - 09/24/2024 00:00
  • Dernière mise à jour - 09/24/2024 02:52
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