CS30 Servers Down (Løst)
  • Prioritet - Kritisk
  • Berører Tjeneren - cs30

  • Hello, 

    We are working on an outage that just occurred on one of our cPanel web hosting servers. The CS30.customermsp.com server.

    Please stay tuned for updates while we urgently look at this issue. 

    Thank you

    UPDATE: 10:16 EST

    The problem has been located by the NOC and a fix is being worked on. Due to the complexity of the issue it will take time to restore all affected services. This is affecting about 30% of our web hosting clients and only those on the CS30 server. All others remain online. 

    UPDATE: 11:15 EST

    The problem has been linked to power damage to the RAID card on the CS30 server. The NOC is replacing the card now so we can start the raid rebuild/restore process.  

    UPDATE: 1:19 PM

    All hardware has been replaced and the restore process has been running for over an hour. Since the entire volume had to be rebuilt the restore all of the accounts are being restored from the backups. This process will likely take several more hours. 

    UPDATE: 3:21 PM

    We are at 60.25% of restoring the files from the backups to the rebuilt volume. Since there are many small and big websites being restored its not possible to give an exact ETA as it changes per account. 

    UPDATE: 4:51 PM

    We are at 81.61% of restoring the files from the backups to the rebuilt volume. Since there are many small and big websites being restored its not possible to give an exact ETA as it changes per account. 

    UPDATE:6:51 PM

    We are at 94.23% of restoring the files from the backups to the rebuilt volume. 

    UPDATE:7:21 PM 

    The CS30 server has been restored and back online!

    Thank you

     

  • Dato - 10/24/2024 11:57
  • Sist oppdatert - 10/24/2024 23:37
Hurricane Helene (Løst)
  • Prioritet - Kritisk
  • Berører Systemet - Hargray / Sparklight

  • As many of our users are already aware of the aftermath of Hurricane Helene. Resulting in mass power and internet outages. Users may find that they have power but no internet or internet and no power. This looks like its going to take several days or longer for Hargray / Sparklight to repair. 

    We are here to help with any problems or offer assistance in any way possible. Please call us at 1-888-374-4632 or email us at support@barrettit.com. You can also open a ticket directly from our website barrettit.com

    Thank you!

     

  • Dato - 09/30/2024 18:00
  • Sist oppdatert - 10/07/2024 19:55
Hargray Outage - 9/23/24 - 10:43AM (Løst)
  • Prioritet - Kritisk
  • Berører Systemet - Hargray

  • Hello, 

     

    On - 9/23/24 - 10:43AM Hargray has suffered an massive outage affecting almost all customers in the Beaufort, Hilton Head and Bluffton area. After bout 9 hours their systems have been restored. Several fiber lines were cut but since have been repaired. 

     

    Thank You

     

  • Dato - 09/23/2024 15:06 - 09/24/2024 00:00
  • Sist oppdatert - 09/24/2024 02:52
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